When you apply for health coverage through Access Health CT, you may be asked to provide additional information to verify what you included in your application. If we need any of these verification documents, you will be notified during the application OR by letter from Access Health CT after you submit your application.
If you received a letter from us asking you to submit documents to confirm your eligibility for healthcare coverage, that means we need to hear from you as soon as possible! This letter will tell you what kind of information we need – such as proof of income, identity, citizenship, or immigration status. Check your mailbox, or sign in and check your online inbox.
Even if you have enrolled and started using your plan, you may lose your coverage or financial help if we don’t receive the documents we need to verify your information.
If you have questions about what documents to provide, click here or call us at 1-855-805-4325 (TTY 1-855-789-2428 or contact us with a relay operator).
How long do I have to submit my verification documents?
The notice we send you will include your deadline date to submit your verification document. Your deadline will depend on the type of verification you must complete:
- For Special Enrollment Periods: You must provide proof of your Qualifying Life Event within 30 days, and you may need to send additional information within 90 days if you are asked. For more information about Special Enrollment Period Verification click here.
- All other verifications: You generally have up to 90 days from the date you completed enrollment to send in the documents Access Health CT requested. However, it is important to resolve open verification issues as soon as possible.
Please refer to the notices you received for more information about your verification requirement(s) and deadline(s).
How to Send Information to AHCT
The letter we sent to you has instructions for sending information back to Access Health CT. You have options!
- If you have an online account, you can upload documents electronically at AccessHealthct.com (Sign in and click on "My Inbox"). You can scan and upload documents, or use your mobile phone to take pictures and easily upload them to us.
- You can mail the information back to us using the cover sheet and envelope that was included in that letter. If you mail documents, please include the cover sheet in the notice. Submit copies of documents, not originals. (If you need a copy of the barcode and cover sheet sent by Access Health CT, sign in to your account and click "My Inbox" to search for the message). Access Health CT, P.O. Box 670 Manchester, CT 06045-0670.
What Should I Do if my Documents Fail the Verification Process?
If we can’t confirm what you attested to in your application from the document you submit, then we will alert you that the document failed verification, and we will request that you re-submit your documentation again. If this occurs, you’ll receive a notice from us with the subject line “Verification Failed.” If help is needed, our Call Center can help advise you why the documents failed and what you need to send in. You may need to update your application with the latest information. In order to avoid any impact to your coverage or financial help, you must take action.
If you have questions about what documents to provide, click here for more information.